Learning The Hard Way In anticipation of some publicity for ClearGears, we implemented a live chat tool called SnapEngage, and we’re learning that customer support is hard. Live chat tools work like this: install a third-party code on your site,
Consistently Inconsistent
Expect Inconsistency Everyone on your team will have highs and lows in terms of performance. Outside factors will effect your employees’ performance, and you as a leader can do little about it. Most of the time, inconsistent performance reflects bad