The recent spotlight on Uber, Lyft and WeWork and their disappointing unit economics might signal a shift in investor preference towards companies whose grand visions are accompanied by healthy profit margins. This puts pressure on startups to find a working business model with strong unit economics. By unit economics, I mean how profitable each transaction with each customer is.
This includes knowing the CAC (blended, fully loaded), average purchase value, average purchase frequency, average customer value, average customer lifespan, LTV, and churn. See this handy presentation for how to calculate this stuff.
Ride sharing as an example
Ride sharing companies typically have really bad unit economics, making them risky investments. Margins are typically tight because the driver takes a big cut, so much is spent marketing to new customers, and almost every company fights off competition with discounted rides. When they’re not losing money, these companies often make just pennies on each transaction.kamagra
Low-margin businesses are hard to grow.
Low-margin businesses must operate at massive scale if they want to create a valuable company. Operating at scale implies excellent execution; something you can do only if you have and retain great people and build great technology. To do these things you usually need lots of money, which implies several rounds of fundraising. Executing and fundraising are hard enough, but they get even harder with competition, because competitors will shrink each other’s margins and compete for talented people.
Low-margin businesses are especially hard in developing markets.
In much of the developing world, especially Pakistan, Myanmar, Bangladesh and Vietnam, many startups see low margins because the local population doesn’t have a lot of money to begin with. Add to this the challenge of keeping good managers (who would rather work in Canada or at a multinational), the relative dearth of international investors funding startups in developing markets, and limited options for exits, and you start to appreciate why low-margin businesses in developing markets are especially scary.
If your business is low margin or has weak unit economics, you need a plan.
You’re on the hunt for margin. That means offering products and services yourself rather than just providing a marketplace. Or it can mean expanding the offering to include customers who will pay more. Certainly it means knowing what your unit economics are today and where they can potentially go in the future.